Ask about the pattern
Explore unwanted messages, comparison, checking, exclusion and late-night contact, as well as valued support. Connect concerns to specific times and school effects. Do not assume that a quiet pupil online is isolated or that a sociable account means they are coping.
Plan one manageable change
With the pupil and family, agree a response such as silencing one group overnight or using a trusted adult when messages become threatening. Check the pupil understands relevant privacy and reporting options. Avoid withdrawing an important support network without considering how connection will be maintained.
Review wellbeing and safety
Notice concentration, sleep-related fatigue, distress and the pupil's sense of control. Escalate bullying, coercion or safeguarding concerns through the appropriate school route. If anxiety persists beyond the online situation, coordinate wider support rather than repeatedly changing device rules.
Related guidance: What can school do to support a pupil whose main friendships are through gaming?.
Further reading
Use these sources alongside current statutory guidance, professional advice and the individual pupil’s circumstances.
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