Avoid assuming that the same presentation has the same cause for every pupil.
Gather the pupil’s view wherever possible and combine it with what family and school staff notice. Look for patterns in task demands, language, people, place, time of day, sensory load and the amount of adult support. This helps turn a broad concern into something that can be changed and reviewed.
What schools can do
Start with one accessible teaching adjustment that preserves the intended learning. Keep it simple enough for different adults to use consistently and explain it to the pupil in accessible language.
Change one feature at a time where possible. This makes it easier to tell whether the adjustment is helping and avoids building an unnecessarily complicated support plan.
Keep the educational purpose visible. An adjustment should improve access to learning, relationships, safety or independence; it should not simply remove every difficult situation. Where a demand genuinely matters, consider whether the pupil needs it broken down, taught more explicitly, approached differently or practised in a lower-pressure context first.
A practical starting point
Try this: choose one recurring situation in which the difficulty is most obvious. Briefly record what is expected, what happens immediately beforehand, what the pupil does, how adults respond and what happens next. Then introduce one planned change and keep the rest of the situation as stable as possible.
Agree the plan with the adults who actually work with the pupil. Consistency does not mean every adult must use identical words, but the underlying response should be predictable. Make sure the pupil knows what support is available and how to access it without having to reach crisis first.
Teach the missing skill explicitly
Environmental adjustments are often necessary, but many pupils also benefit from direct teaching. Identify the smallest useful skill that would increase successful participation: this might be asking for clarification, starting a task, recognising rising stress, using an alternative way to communicate, organising equipment, entering a peer activity or recovering after a mistake.
Teach and rehearse that skill when the pupil is regulated. Use modelling, visual reminders, worked examples or brief role-play as appropriate. Practice should be short and successful. Prompt the skill in the real situation, then reduce prompts as it becomes more secure.
How to review whether it is working
Decide in advance what improvement would look like. For this issue, useful evidence may include independence, participation, work completion and progress. Compare the pupil with their own starting point rather than relying only on comparison with classmates.
Review both outcome and cost. A pupil may complete more work but require unsustainable adult prompting, or may attend more lessons while experiencing greater distress afterwards. Good provision should move towards better access with a manageable level of support. If progress is limited, check delivery first, then reconsider whether the original explanation of the difficulty was accurate.
Working with the pupil and family
Ask the pupil what makes the situation easier or harder and what they would like adults to understand. Some pupils can explain this directly; others may communicate more effectively through choices, rating scales, drawings, observation or discussion around concrete examples.
Family information can show whether the pupil is using substantial effort to cope in school or whether difficulties occur across settings. Different accounts are useful information rather than a reason to decide that one setting is “right”. They can reveal differences in demand, predictability, sensory load, relationships and recovery time.
When more support may be needed
If the difficulty remains significant despite well-matched and consistently delivered support, bring the evidence into the school’s graduated response. The SENCo can help clarify need, coordinate provision and decide whether specialist advice is appropriate. Schools do not need to wait for a diagnostic label before responding to an identified educational need.
Further reading
GOV.UK: Children with special educational needs and disabilities
Education Endowment Foundation: Special Educational Needs in Mainstream Schools
Use these resources alongside knowledge of the individual pupil and school context.
Need general advice about school practice?
Written advice for schools
Schools can commission general written advice from Dr Ian Corban for £195 + VAT. Submit up to three focused questions about teaching, SEND provision or school practice. This service does not discuss individual pupils, even anonymously.
These articles offer general guidance for school staff. They do not assess or diagnose an individual child or replace advice based on that child’s circumstances. Use professional judgement and your school’s policies when deciding what support is appropriate.
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